Basic Corrections Officer: Certification Practice

Which of the following is a formal problem-solving process step?

1. Criteria

2. Observation

3. Resolution

4. Intuition

The correct answer is: Criteria

The process of problem-solving in a formal context typically includes several structured steps to arrive at a solution effectively. In this context, one of the key steps is identifying the criteria, which refers to the standards or requirements that must be met in order to evaluate potential solutions or outcomes. This step is essential because it helps to clarify the objectives of the problem-solving effort and ensures that any solutions considered align with the goals. Establishing criteria allows individuals or teams to systematically assess options against these benchmarks, making it easier to decide which solution is the most appropriate. This step is foundational in formal problem-solving methodologies as it guides subsequent stages, such as generating possible solutions, evaluating those solutions, and ultimately implementing and reviewing the decision made. In contrast, observation involves gathering information about the problem but is not a step in the formal process per se; rather, it is part of the initial understanding phase. Resolution refers to the conclusion or solution reached at the end, rather than a process step, and intuition relies on gut feelings and personal judgment, which do not follow a formal framework for problem-solving.